
Client Relationship Specialist
4 days ago
We are seeking a proactive and strategic client servicing professional to bridge the gap between clients and our internal teams. This role combines strong client relationship management with expertise in social media strategy and digital marketing execution.
About the Role:
- Act as the primary point of contact between the agency and assigned clients, ensuring seamless communication and delivery of high-quality services.
- Understand the client's requirements/brief and ensure internal teams deliver relevant, creative, and strategic solutions.
- Present ideas and campaign strategies to clients, obtain necessary approvals, and finalize the approach for execution.
- Build and nurture strong, long-term client relationships by delivering consistent, high-quality service.
- Create project timelines, budgets, and status reports; ensure timely delivery and client alignment.
- Effectively communicate client feedback to internal teams and ensure revisions are implemented as needed.
- Track competitor brands to uncover market trends and insights that will shape a distinct brand approach.
- Identify upselling and cross-selling opportunities to grow existing accounts.
Key Responsibilities Include:
- Develop data-driven social media strategies aligned with client goals and brand positioning.
- Design, manage, and optimize paid social media campaigns that support broader marketing objectives.
- Collaborate with creative, media, digital, and production teams to ensure campaign delivery meets client expectations.
- Monitor social media trends, tools, and best practices to keep strategies fresh and competitive.
- Participate in ideation, brainstorming sessions, and campaign strategy discussions.
Requirements and Qualifications:
- Proven experience in client servicing, account management, or digital marketing is required.
- A minimum of 2-3 years of experience in a creative, digital, or branding agency is preferred.
- Excellent written and verbal English skills are essential.
- Strong problem-solving, negotiation, and analytical capabilities are required.
- Detailed understanding of digital media platforms and marketing trends is a must.
- Enthusiasm, proactivity, and passion for delivering results are highly valued.
- Effective leadership, relationship-building, and project management skills are necessary.
- Multitasking in a fast-paced environment and taking initiative are key attributes.
- Confident handling of shoots and production timelines is also desirable.
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