Service Operations Manager

1 week ago

Jodhpur, Rajasthan, India beBeeInformation Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title

Oversee daily operations of subordinate teams, ensuring high-quality service alignment with strategic plans.

The ideal candidate will have a Bachelor's degree in Information Technology or related field, 7-10 years of service experience, and CISA certification. Proven execution of technology projects, experience with Windows 10 management technologies, and proficiency with operating systems are required. Advanced knowledge of networking and personal computer hardware is also necessary.

  • Key Responsibilities:
    • Ensure efficient operation of subordinate team members.
    • Implement service level agreements for IT services Team.
    • Maintain documentation for policies and procedures.
    • Design and implement future support offerings.
  • Strategic Planning:
    • Contribute to strategic technology planning.
    • Stay up-to-date with key service development/issues within the technology and industry.
  • Leadership Skills:
    • Provide direction and support to the service team.
    • Coach team members to grow and develop professionally.
    • Select and assign staff based on work quality and ability to meet deadlines.

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