Retail Growth Director

The Area Business Manager plays a pivotal role in driving comprehensive business growth, operational excellence, and team development across multiple retail outlets within a designated region. This position demands a unique blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

This leadership role involves managing Store level P&L and driving financial results. The Area Business Manager spearheads and implements business strategic initiatives and change programs within the area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.

To succeed in this challenging role, you will need to recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition. Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention.

• P&L Management: Maximize store profitability by closely collaborating with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
• Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within the area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
• Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for the area, generating comprehensive reports, and providing actionable insights and recommendations.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs) and maintain consistent brand standards, visual merchandising guidelines, and operational efficiency.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback, and contributing to the evolution of our retail model.
• Market Intelligence: Stay informed about local market trends, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building, and interpersonal communication skills.
• Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.