Customer Development Manager

1 month ago

Bengaluru, Karnataka, India Rentokil Initial Full time

About the Role


We are seeking a talented Customer Development Executive to join our team at Rentokil Initial. As a key member of our commercial team, you will be responsible for driving client retention, renewals, and price increase & up-selling, while ensuring compliance management related to commercial clients.


The successful candidate will work closely with our internal team and external stakeholders to identify and resolve customer complaints in a timely manner. They will also focus on client retention, renewals, and price increase & up-selling, and provide recommendations and suggestions to the branch for improvement.


We are looking for a skilled professional with excellent communication skills, time management skills, and the ability to use positive language. The ideal candidate will have a Bachelor's degree and a passion for working in a fast-paced commercial environment.


As a Customer Development Executive, you will have the opportunity to work on a variety of projects, including:



  • Client retention and renewals
  • Price increase & up-selling
  • Compliance management
  • Alert account management

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about working in commercial sales, we encourage you to apply for this exciting opportunity.


Key Responsibilities:



  • Focus on client retention, renewals, and price increase & up-selling
  • Compliance management - to identify and resolve customer complaints within specific timelines
  • Alert account management - to identify alert customers and bring the possibility of reviving accounts
  • Provide recommendations and suggestions to the branch for improvement
  • Conduct regular reviews and terminate non-revival accounts
  • SPOC for branch renewals
  • Total concentration on renewal business only
  • Sole responsible
  • On-time CCM/SQS/SQA
  • Timely terminations
  • Coordination between customers and operations
  • Increase in branch new sales as branch CSEs can focus only on new sales
  • Reduction in outstanding
  • Lead generation

Key Result Areas:



  • Advance renewal follow-up/CCM
  • Customer objection handling - with the help of operations
  • Rewrite renewal letters with PI
  • Regular follow-up for renewal and updating in the renewal portal
  • OCC entry from the renewal portal
  • Timely termination from the renewal portal
  • Outstanding follow-up
  • SQA

Requirements:



  • Competencies (skills essential to the role):
  • Clear communication skills
  • Attentiveness
  • Ability to use positive language
  • Time management skills
  • Data analysis
  • Educational qualification/other requirement: Any Bachelor's degree
  • Role type/key working relationships:
  • Productivity improvement
  • Rewal % improvement
  • Effective review customer-wise
  • Process understanding and implementation
  • Rewal portal usage in totality
  • Increase in branch new sales

Benefits:


We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our values lie at the core of our mission and vision, and we believe that it's our people who make our company what it is. We believe in:



  • Safety
  • Integrity
  • Learning & development
  • Open & transparent
  • Performance orientation

DEI statement: At Rentokil Initial, we believe in a commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.


What can you expect from RPCI?


We believe that our people are our greatest asset, and we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks, including:



  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements
  • Professional development opportunities
  • Recognition and reward programs
  • Wellness and employee assistance programs

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about working in commercial sales, we encourage you to apply for this exciting opportunity.

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