Customer Support Manager

3 weeks ago


Bengaluru, Karnataka, India Lincer Solution pvt ltd Full time

We are seeking a highly skilled and experienced Customer Support Manager to join our team at Lincer Solution pvt ltd.

The successful candidate will be responsible for handling calls, providing product information to employees, managing a team of representatives offering customer support, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training and standardization of service delivery, selecting and hiring new staff, monitoring work, conducting quality assurance surveys, and maintaining a pleasant working environment.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and wants to take their career to the next level. If you have excellent communication skills, are able to multitask with ease, and have experience in managing teams, we want to hear from you

About the Role:

  • Handle customer inquiries via phone, email, or other channels
  • Provide accurate and timely responses to customer queries
  • Collaborate with cross-functional teams to resolve customer issues
  • Manage and motivate a team of customer support representatives
  • Develop and implement processes to improve customer satisfaction

What We Offer:

  • A competitive salary of $75,000 per year
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Requirements:

  • Minimum 3 years of experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in managing teams is an asset

Salary Range: $70,000 - $85,000 per year based on location and experience.



  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    About Child Support FoundationAt Child Support Foundation, we strive to provide exceptional support to our customers. We are a dynamic organization committed to delivering top-notch services that exceed expectations.


  • Bengaluru, Karnataka, India Rippling Full time

    About RipplingRippling brings together all workforce systems, including payroll, expenses, benefits, and computers, to manage and automate every part of the employee lifecycle in one system.Our MissionWe are building a world-class Support team committed to helping customers realize the full potential of Rippling. Team members focus on getting customers back...


  • Bengaluru, Karnataka, India Black Box Full time

    Job OverviewBlack Box is seeking a highly skilled Customer Support Operations Manager to join our team. In this role, you will be responsible for providing exceptional customer support and ensuring seamless logistics coordination.About the RoleThis is a challenging opportunity for an experienced professional who can work independently and collaboratively in...


  • Bengaluru, Karnataka, India NextGrowth Labs Full time

    About the Role:We are seeking a highly skilled and motivated Customer Support Executive to join our team at NextGrowth Labs. This is an exciting opportunity for individuals who are eager to learn and grow with our organization.This role will involve managing various sales operations, performing SEO/ASO audits, and engaging with clients directly. As a...


  • Bengaluru, Karnataka, India WrkSpot Full time

    About WrkSpotWrkSpot is a technology company that reinvents hotel operations by combining labor management, compliance, and operations in a single SaaS solution. We utilize IoT and AI to transform hotels into smart properties, enabling hotel owners, managers, and management companies across the US to improve efficiency, effectiveness, and visibility.The...


  • Bengaluru, Karnataka, India Tripgain Travel and Expense Management Solutions Full time

    At Tripgain Travel and Expense Management Solutions, we're seeking a highly skilled Customer Support Expert to join our team. As a Product Support Specialist, you will be the primary point of contact for our customers, providing top-notch technical support via various channels.Job SummaryThis is a full-time role that requires excellent communication skills,...


  • Bengaluru, Karnataka, India Converge Electronics Trading (India) Pte Ltd Full time

    **Job Summary**We are seeking a highly skilled Global Customer Support Manager to join our team in Bangalore, India. As a key member of our Business Support department, you will be responsible for providing strategic customer support and managing inventory refills and stocks based on approved schedules and agreed-upon ETA targets.The ideal candidate will...


  • Bengaluru, Karnataka, India Gnanodaya VLSI Technologies Full time

    Company OverviewGnanodaya VLSI Technologies is a premier institution for VLSI training in Bangalore, providing cutting-edge programs that bridge the gap between academia and the semiconductor industry. Our goal is to create a compelling narrative that positions Gnanodaya as the go-to destination for aspiring VLSI professionals.Job DescriptionWe are seeking a...


  • Bengaluru, Karnataka, India FICO Full time

    Job SummaryThe Customer Support role at FICO is a challenging opportunity to work with our diverse product portfolio, supporting both hosted and on-premise solutions. As a key member of our global support team, you will collaborate with various stakeholders to resolve technical issues and deliver exceptional customer experiences.Key ResponsibilitiesProvide...


  • Bengaluru, Karnataka, India MANN+HUMMEL Full time

    Company OverviewMANN+HUMMEL is a leading global expert in filtration solutions.We are looking for a highly skilled Customer Support and Order Management Specialist to join our team.Salary: $60,000 - $80,000 per yearJob Description:A key role within our Shared Service Centre is the position of Customer Support and Order Management Specialist. This individual...


  • Bengaluru, Karnataka, India Zoko (YC W21) Full time

    Role Overview">The B2B Customer Support Executive position at Zoko (YC W21) presents an exciting opportunity to deliver exceptional customer experiences through chat support. This role is exclusively focused on resolving customer queries efficiently and professionally, ensuring high satisfaction levels.">About Us">Zoko empowers Shopify brands to leverage...


  • Bengaluru, Karnataka, India NoBroker Full time

    NoBroker.com, India's pioneering Proptech unicorn, seeks a highly skilled Customer Support Specialist to revolutionize the real estate market. This is a full-time position based in Bangalore, ideal for freshers who want to kick-start their career.The primary responsibility of this role will be to provide exceptional customer service and support, addressing...


  • Bengaluru, Karnataka, India 8208 Tooling - Coromant, Dormer, HM Full time

    Job Title: Customer Service RepresentativeJob OverviewAs a Customer Service Representative, you will be the first point of contact for global customers, handling incoming calls, emails, or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry.Main...


  • Bengaluru, Karnataka, India NoBroker Full time

    Job OverviewWe are seeking a Customer Support Fresher to join our team in Bangalore Urban. As a key member of our customer support team, you will be responsible for providing exceptional service to our diverse customer base, ensuring they have a seamless property experience without traditional brokerage hassles.About NoBroker.comNoBroker.com is India's first...


  • Bengaluru, Karnataka, India Bangalore Job Hub Full time

    **About Bangalore Job Hub**We are a dynamic team seeking skilled individuals to fill the role of Customer Support Ambassador. This position requires exceptional communication and problem-solving skills, with proficiency in English and at least one South Indian language.**Job Overview**This is a challenging and rewarding opportunity to work with our diverse...


  • Bengaluru, Karnataka, India Rippling Full time

    About the RoleWe are seeking a highly skilled Lead Customer Experience Manager to oversee our global support team. As a key member of our leadership team, you will be responsible for managing multiple frontline customer support teams, tracking and improving performance metrics, and fostering a collaborative culture within the organization.Key...


  • Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    About Bosch Car Service-Company OwnedAs a leading provider of automotive services, Bosch Car Service-Company Owned is committed to delivering exceptional customer experiences. Our team members play a vital role in achieving this goal by providing top-notch support to our customers.Job DescriptionKey Responsibilities:PSF Calls (Post Service Feedback): Engage...


  • Bengaluru, Karnataka, India Silvermine Group Full time

    About the Role:We are seeking a Customer Support Specialist to join our team at Silvermine Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through voice, email, and chat channels.Key Responsibilities:• Resolve customer queries and issues in a timely and professional...