Store Operations Manager

1 day ago


Ahmedabad, Gujarat, India beBeeoperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Store Operations Manager

We are seeking a dedicated and customer-focused Store Operations Manager to lead the daily operations of our retail outlet. The role involves managing sales and customer experience, supervising inventory and merchandising, and overseeing additional services like home deliveries and spa operations.

Key Responsibilities:
  • Customer & Sales Management:
    • Differentiate customer service to drive store sales and customer retention.
    • Support in handling customer queries, complaints, and escalations.
    • Assist the Store Manager in achieving monthly sales targets.
  • Inventory & Operations:
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising:
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Management (Spa & Grooming):
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Support:
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.


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