Store Manager

3 weeks ago

Ahmedabad, Gujarat, India SONANI INDUSTRIES PRIVATE LIMITED Full time

Job Summary:

The Store Sales Manager at Sonani Jewels is responsible for driving sales, managing the sales team, ensuring excellent customer service, and maximizing store profitability.

The role includes implementing sales strategies, handling high-value clients, and maintaining brand standards to enhance the luxury shopping experience.

Key Roles & Responsibilities:

1. Sales & Revenue Generation

- Achieve and exceed monthly, quarterly, and annual sales targets.

- Develop and implement sales strategies to increase revenue.

- Identify opportunities for upselling and cross-selling Jewellery collections.

- Build and maintain strong relationships with VIP and high-net-worth clients.

- Ensure effective execution of promotions, discounts, and special offers.

2. Customer Service & Experience

- Provide an exceptional luxury shopping experience.

- Handle customer queries, concerns, and complaints professionally.

- Train the sales team on customer handling, etiquette, and product knowledge.

- Ensure that all customer interactions align with Sonani Jewels' brand image.

3. Sales Team Management

- Supervise and lead the sales team to achieve individual and team targets.

- Conduct regular training sessions on sales techniques and Jewellery trends.

- Monitor team performance and provide feedback for improvement.

- Schedule and allocate tasks to optimize staff productivity.

4. Product Knowledge

- Stay updated on product details, pricing, and unique selling points.

- Train staff on the latest Jewellery trends and technical aspects.

- Ensure that product displays and visual merchandising meet brand standards.

5. Business Development & CRM

- Develop and maintain a customer database for follow-ups and retention.

- Coordinate with the marketing team to execute local store promotions.

- Identify and approach potential corporate clients for bulk orders.

- Implement customer loyalty programs and referral initiatives.

6. Sales Reporting & Store Operations

- Track daily, weekly, and monthly sales performance and prepare reports.

- Analyze sales trends and suggest improvements.

- Work closely with inventory and operations teams to ensure product availability.

- Maintain compliance with company policies and industry standards.

Qualifications & Experience Required:

- Education: Bachelor's degree in Business, Retail, or a related field.

- MBA in Sales/Retail/Luxury Management is a plus.

- Experience: 5-7 years of experience in retail sales, preferably in jewelry or luxury retail.

Skills:

- Strong sales and negotiation skills.

- Excellent communication and interpersonal abilities.

- Leadership and team management experience.

- Deep understanding of luxury retail and customer behavior.

- Proficiency in POS systems and CRM software.

Compensation & Benefits at Sonani Jewels

Incentives & Commission:

- Sales Target Achievement Bonus (Monthly & Quarterly)

- High-Value Product Bonus (for selling exclusive pieces)

- Team Performance Incentives

Key Performance Indicators (KPIs):

- Sales target achievement (individual & team).

- Customer satisfaction and retention rates.

- Conversion rate and average transaction value.

- Sales team performance and productivity.

- Store footfall and customer engagement.

(ref:iimjobs.com)

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