
Store Management Professional
2 days ago
We are seeking a highly skilled Retail Store Manager to oversee the day-to-day operations of our retail store.
- Sales and Customer Experience:
- Achieve daily/weekly/monthly sales targets, average order value (AOV), conversion %, and units per transaction (UPT).
- Deliver exceptional in-store customer experience aligned with our brand promise.
- Handle styling assistance, size exchanges, and grievance resolution on the spot.
- Capture customer data for remarketing and loyalty purposes.
- Store Operations:
- Open/close procedures, cash/UPI/card settlement, day-end reconciliation, and petty cash management.
- POS billing, barcoding/price tagging, discount execution, and GST-compliant invoicing.
- Maintain high standards of store hygiene, trial room SOPs, safety & loss prevention.
- Set up and dismantle pop-ups/exhibition stalls; manage fixtures, lights, signage, and promotional materials.
- Inventory and Replenishment:
- Daily cycle counts; weekly stock audits; shrinkage control within budgeted norms.
- Replenish best-selling products by size/color; manage returns-to-vendor (RTV)/returns-to-stock (RTS) and inter-store transfers if any.
- Plan and execute collection drops with strong merchandise presentation and look-books.
- Implement seasonal/occasion visual merchandising (VM).
- Marketing and Events Enablement:
- Coordinate local marketing efforts including leaflets, standees, collaborations, and micro-influencer partnerships.
- Execute launch days, preview events, and exhibition offers; manage sampling/try-ons.
- Capture user-generated content (UGC) and basic content (short videos/photos) for social media use.
- People and Training:
- Train sales staff on product features, fabrics, fits, and selling scripts.
- Create weekly rosters, attendance records, and performance notes; uphold grooming standards.
- Reporting and Compliance:
- Maintain accurate daily sales reports (DSR), footfall, conversions, and returns/exchanges.
- Share event ROI sheets after every pop-up/exhibition (sales, cost, CAC, repeat potential).
- Ensure policy compliance (returns/exchanges, warranty, discount periods).
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