
Senior Insurance Operations Leader
1 day ago
We are seeking a highly skilled Insurance Operations Manager to lead and manage our internal delivery teams.
The ideal candidate will have experience in US Mortgage, US Insurance, US Process, International BPO Operation Non-voice process, Assistant Managers, Deputy Managers, Service Delivery Unit / SDU.
In this role, you will be responsible for reviewing incidents, problems, and operations issues impacting the client. You will also drive teams to remediate problems and provide root cause analysis as needed.
Additionally, you will supervise Service Delivery Supervisors and client teams to establish and maintain a motivated and skilled service delivery workforce.
Oversee daily operations to ensure client satisfaction, work quality, and efficiency. Identify and lead department, division, or company-level projects to realize corporate goals and strategies.
Key Responsibilities:
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