Dir Operations

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and our communities we work hard to create a welcoming and inclusive environment and our associates dedicate thousands of hours to volunteering for causes that matter most to them Chart your own path and grow your career while helping more customers achieve financial freedom Empower Yourself Join Canada Life as Director of Operations Global Capabilities Centre in Bengaluru and lead a high-impact team driving operational excellence for our India business As a senior leader you will shape the future of service delivery champion transformation and partner with global leaders to deliver mission-critical operations in a dynamic growth-focused environment This role reports to the AVP Central Operations and Transformation and serves as the senior operations contact for Canada Life operations delivered from India You will collaborate closely with Canada stakeholders enterprise operations leaders and enabling functions to ensure consistent execution of operations strategies Why Join Us Work alongside global and enterprise leaders with exposure to strategic initiatives and senior decision-making forums Build and develop high-performing teams in a culture that values diversity inclusion and continuous improvement Shape operational strategy and drive impact across geographies Key Responsibilities Leadership Strategic Direction Provide visionary leadership and management of the operations group team Partner with leaders to develop and execute joint action plans for long-term success Set strategic direction and align operations to organizational goals Oversee planning and execution of initiatives with key account executives Contribute operational and implementation insights into leadership forums Manage and execute cross-functional and cross-geography initiatives critical to organizational success Operational Excellence Recognize recommend and implement operational improvements to enhance efficiency and service quality Drive team prioritization and focus to meet business-critical deliverables Apply data-driven process-driven and creative approaches to problem-solving and opportunity identification Support idea generation initiatives across the operations support function People Leadership Development Coach train and develop managers and team leaders to ensure KPIs and organizational goals are met Ensure effective hiring onboarding training and retention strategies for team members Build and maintain a culture of continuous improvement and innovation Foster a positive workplace culture that engages employees encourages innovation and supports high performance Qualifications Bachelor s degree in Business Economics Arts or related discipline 15 years of experience in customer service back-office operations or client-facing roles within the benefits and insurance industry Minimum 5 years of proven leadership and people management experience Professional certifications e g Lean Six Sigma PMP insurance industry credentials are an asset Strong track record of successfully solving complex and ambiguous problems Demonstrated ability to manage multiple priorities within global and dynamic environments Strong interpersonal communication and stakeholder management skills Ability to understand and respond to key business drivers impacting customers High level of integrity strong work ethic and ability to quickly address issues Strong analytical thinking attention to detail and adaptability to rapid change Experience communicating effectively with senior executives as well as frontline employees Our Commitment Canada Life is committed to diversity inclusion and employee development We offer a collaborative environment where your ideas and leadership will help shape the future of our operations Note This job description is not exhaustive and may evolve Responsibilities and qualifications may be updated based on business needs This document does not constitute a contract of employment Either the employer or the employee may terminate employment at any time for any reason consistent with the terms and conditions of the employment contract We are an equal opportunity employer with a commitment to diversity All individuals regardless of personal characteristics are encouraged to apply All qualified applicants will receive consideration for employment without regard to age race color national origin ancestry sex sexual orientation gender gender identity gender expression marital status pregnancy religion physical or mental disability military or veteran status genetic information or any other status protected by applicable state or local law