Ambulance Operations Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

Medical Emergency Preparedness Leader

Transform medical emergency preparedness and response in India. We are seeking a dynamic professional to lead our ambulance affiliations and operations vertical.

Key Responsibilities:

  • Network Expansion: Identify, onboard, and manage partnerships with local and regional ambulance operators across top 20 towns of India and their satellite cities.
  • Revenue Generation: Develop and implement revenue-sharing models with ambulance operators, ensuring profitability for both the organization and its partners.
  • Service Level Management: Define, monitor, and enforce Service Level Agreements (SLAs) with ambulance providers to guarantee reliability and efficiency.
  • Technology Evangelization: Promote and drive adoption of an ambulance driver, dispatcher, and administrator app ecosystem, ensuring seamless integration into the operators' workflows.
  • Geographic Coverage: Ensure that the ambulance network adequately covers all client locations, addressing service gaps proactively.
  • Team Leadership: Lead a team of city executives and managers, providing strategic direction and operational oversight.
  • Stakeholder Coordination: Work closely with internal teams, including Tech, Operations, and Customer Success (Operations), to optimize ambulance dispatch efficiency.
  • Referral Network Management: Develop and manage a national referral network while building strong local referral partnerships with hospitals to enhance reach and service delivery.
  • Implementation of ACLS & BLS Deployments: Oversee and implement Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS) ambulance deployments at client sites as contracted by the sales team, ensuring timely and efficient service delivery.

Requirements:

  • 5+ years of experience in logistics, fleet operations, emergency medical services, or a related field.
  • Strong operational acumen with a proven track record of managing large-scale service provider networks.
  • Negotiation and contract management skills to establish profitable partnerships.
  • Familiarity with fleet management technology and the ability to drive adoption among partners.
  • People management experience, with the ability to build and lead teams across multiple locations.
  • Excellent communication and relationship management skills to engage with ambulance operators and internal stakeholders.
  • Willingness to travel extensively to onboard and manage ambulance providers across cities.

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