Technical Leader

2 days ago

Kottayam, Kerala, India beBeetechnicalleader Full time ₹ 22,98,750 - ₹ 30,17,850

Technical Leadership Position

This is a technical leadership position that involves leading a team from a technical perspective and providing IT support related to the MPMS Retirement Solutions application environments and interfaces both on-prem and cloud.

The individual will lead the team in diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments.

The person will also ensure service requests are appropriately actioned according to service levels and performance targets and manage and provide technical support to core business application environments to ensure 24x7 availability.

Key Responsibilities:
  • For the operational support and continuous improvement of the infrastructure estate, and processes, for Development and Test environments (System, Load, Performance, UAT).
  • Automation, process efficiency and appropriate tooling (Management and Deployment/Configurations) is utilised to reduce cycle times, and improve reliability, audit and traceability for all system deployments across multiple applications.
  • Process, best practice and system build standards are consistently applied and constantly improved upon.
  • Ensuring that, working with DevOps, the Development Team has the right environment to maximise the development Teams' efficacy and obstacles are removed and automation introduced where appropriate.

This role requires a high level of problem-solving skills to handle complex software and interface support issues.

A strong understanding of IT Service management within ITSM / ITIL framework is essential.

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