
Health Insurance Operations Manager
23 hours ago
We are seeking an experienced Health Insurance Claims Manager to oversee and manage the end-to-end claims process for our customers.
The ideal candidate will have a strong background in health insurance claims management, excellent problem-solving skills, and the ability to deliver a seamless, customer-focused experience.
- Manage the complete lifecycle of health insurance claims, including verification, documentation, submission, follow-up, and settlement.
- Assist and guide customers through the claims journey, ensuring forms and documents are accurate, complete, and submitted promptly.
- Collaborate with insurers, third-party administrators (TPAs), and hospitals to ensure quick and accurate claim resolutions.
- Handle escalations, rejections, and disputes by investigating discrepancies, clarifying benefits, and negotiating fair outcomes for clients.
- Bachelor's degree in Business, Finance, Insurance, or related field.
- 3–6 years of proven experience in health insurance claims management or related roles.
- IRDAI Health Insurance certification or equivalent preferred.
- Customer-first mindset with empathy and professionalism.
- Ability to work under pressure and meet strict deadlines.
- Strong organizational skills and accountability.
- We provide guidance, not pressure—helping families make confident decisions.
- Be part of creating a vertical from scratch at a fast-growing fintech.
- IRDAI compliance, customer-first service, and honesty are non-negotiable.
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