Spearhead Site Operations

1 week ago

Gurgaon, Haryana, India beBeeFacilities Full time ₹ 90,00,000 - ₹ 1,20,00,000
Site Lead Job Description

 

  • Job Summary:

Lead and manage all services operations for assigned sites, ensuring exceptional service delivery, client satisfaction, and operational excellence. Serve as the primary on-site representative responsible for strategic planning, team leadership, and stakeholder management across all soft service disciplines.

 

  • Key Responsibilities:
  • Strategic Leadership:

Develop and execute site-specific soft services strategy aligned with client objectives. Lead cross-functional teams including cleaning, security, catering, landscaping, and support services. Drive continuous improvement initiatives and service innovation. Manage P&L responsibility for soft services operations.

  • Client & Stakeholder Management:

Serve as primary client liaison for all soft services matters. Conduct regular client meetings and service reviews. Manage escalations and ensure swift resolution of service issues. Build and maintain strong relationships with key stakeholders.

  • Operational Excellence:

Oversee daily operations across all soft service streams. Ensure compliance with SLAs, KPIs, and quality standards. Implement best practices and standardize procedures. Conduct regular site inspections and quality audits.

  • Team Leadership:

Manage team of supervisors, coordinators, and service staff. Provide coaching, development, and performance management. Foster positive team culture and employee engagement. Coordinate training programs and capability development.

 

  • Required Skills and Qualifications:
  • Bachelor’s degree in Facility Management, Business Administration, or related field
  • 7-10 years of experience in facility management with 3 years in leadership roles
  • Proven track record in soft services management and client relationship management
  • Strong P&L management and commercial acumen
  • Professional certifications (CFM, FMP, SFP) preferred
  • Excellent leadership, communication, and problem-solving skills

 

  • Benefits:
  • Location: On-site - Gurugram
  • Scheduled Weekly Hours: 48

 

  • Others:

At our organization, we take our responsibility to protect personal information seriously. We endeavour to keep your personal information secure with appropriate levels of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

 

Equal Employment Opportunity Employer

 

For more information about how we process your personal data, please view our website. For additional details, please see our career site pages for each country.

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