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Leading Academic Credential Evaluations
3 weeks ago
Seeking an accomplished leader to spearhead our academic and vocational credential evaluation efforts. As a senior manager, you will oversee daily operational workflow, ensuring evaluations are completed smoothly and meet all quality and speed targets (SLAs). You will be responsible for leading a team of operation professionals, driving operational excellence by improving and automating workflows.
Key Responsibilities- Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).
- Lead and manage a team of operation professionals, driving operational excellence by improving and automating workflows.
- Use data to find and fix bottlenecks, improving the process with automation and new technology.
- Work closely with other teams to give customers a smooth experience.
- Minimum Bachelor's degree required; degree in Education, or related field preferred.
- 10-12 years of experience in education service delivery.
- Prior experience in academic or vocational education credentialing or education regulatory domains is preferred.
- Knowledge of qualification frameworks of different countries and credential databases is an advantage.
Our ideal candidate possesses exceptional leadership skills, with the ability to manage multiple priorities, drive change, and ensure high-quality results. Strong analytical and problem-solving skills, combined with excellent communication and stakeholder management abilities, make them a valuable asset to our team.
