Senior Manager

DataFlow is looking for an ambitious, energetic and highly skilled Senior Manager within the Equivalence Services within DataFlow. This critical role combines team leadership with high-level operational and project coordination. The individual will foster close working relationships with internal and external stakeholders to ensure timely delivery. The ideal candidate will possess deep expertise in international education systems and qualifications including academic, technical, professional, and vocational, a proven track record of operational leadership to complex credentialing challenges and ensuring the highest standards of service delivery.

DataFlow offers a flexible and collaborative working environment with a multi-national multi-cultural team spread across the globe. The role will be working closely with all key stakeholders internally and externally and would be a high visibility role.

Job Summary:

- The primary focus of this position is to ensure all academic and vocational credential evaluations and associated functions are done on time maintaining quality, speed and integrity.
- This is a critical position requiring strong coordination, analytic skills, and a process-oriented mindset.
- The role requires answering complex queries and resolving escalations, ensuring our services maintain the highest standards of quality and consistency.

Duties and responsibilities:

- Review and evaluate academic, technical and vocational credentials to the UAE/Global education system, using UAE/Global rules and regulations.
- Provides expert clarification and support to the team on all aspects of the equivalency process, acting as their go-to resource for the most challenging questions.
- Lead and manage a team of operation professionals and drive operational excellence by improving and automating our workflows.
- Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).
- Use data to find and fix bottlenecks, improving the process with automation and new technology.
- Applies expert, hands-on research skills to resolve difficult cases, using these as opportunities to mentor the team and enhance standards.
- Work closely with other teams like Applicant Support, Technology to give customers a smooth experience.
- Stay abreast of changes in global education systems, accreditation standards, and international treaties related to academic, technical and vocational qualification recognition.
- Ensure the team follows all client regulations, industry standards and data privacy regulations.

Skills:

- Understanding of different types of qualification credentials, credential evaluation, regulatory procedures, and education systems
- Organizational and project management skills with the ability to manage multiple priorities
- Strong data analytical and problem solving skills
- Process-oriented mindset with attention to detail and structured thinking
- Collaborative, able to work independently under pressure, with time-management skill
- Internal and External Stakeholder Management
- Excellent interpersonal, communication skills
- Excellent written and verbal communication skills
- A passion for continuous improvement and innovation

Qualification and Experience Requirements:

- Minimum Bachelor's degree required; degree in Education, or related field preferred.
- 10-12 years of experience in education service delivery
- Prior experience in academic or vocational education credentialing or education regulatory domains is preferred.
- Knowledge of qualification frameworks of different countries and credential databases is an advantage.
- Willing to work extended hours when required to meet deadlines.

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