Senior Leadership Position

2 days ago

Noida, Uttar Pradesh, India beBeeExpert Full time ₹ 12,00,000 - ₹ 20,00,000

Leadership Role

The ideal candidate will be responsible for leading a team of operation professionals and driving operational excellence by improving and automating our workflows. This critical role combines team leadership with high-level operational and project coordination.

The successful candidate will foster close working relationships with internal and external stakeholders to ensure timely delivery. They will possess deep expertise in international education systems and qualifications, including academic, technical, professional, and vocational credentials.

  • Key Responsibilities:
  • Review and evaluate academic, technical, and vocational credentials to the UAE/Global education system, using UAE/Global rules and regulations.
  • Provide expert clarification and support to the team on all aspects of the equivalency process, acting as their go-to resource for the most challenging questions.
  • Lead and manage a team of operation professionals and drive operational excellence by improving and automating our workflows.
  • Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).
  • Use data to find and fix bottlenecks, improving the process with automation and new technology.
  • Apply expert, hands-on research skills to resolve difficult cases, using these as opportunities to mentor the team and enhance standards.
  • Work closely with other teams like Applicant Support, Technology to give customers a smooth experience.

Requirements:

  • Education: Minimum Bachelor's degree required; degree in Education, or related field preferred.
  • Experience: 10-12 years of experience in education service delivery.
  • Skills: Understanding of different types of qualification credentials, credential evaluation, regulatory procedures, and education systems, organizational and project management skills, strong data analytical and problem-solving skills, process-oriented mindset with attention to detail and structured thinking, collaborative, able to work independently under pressure, with time-management skill, excellent interpersonal, communication skills, excellent written and verbal communication skills, passion for continuous improvement and innovation.

Benefits: DataFlow offers a flexible and collaborative working environment with a multi-national multi-cultural team spread across the globe.

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