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IT Service Excellence Specialist

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Job Description

We are seeking an experienced and highly skilled IT service management specialist to lead the development and implementation of innovative solutions on the ServiceNow platform. The ideal candidate will have extensive expertise in designing and implementing ITSM modules, with a strong focus on process optimization.

This role requires a blend of technical proficiency, leadership skills, and a deep understanding of IT service management best practices. The successful candidate will be responsible for driving project success, managing a team, and delivering high-quality services that meet or exceed customer expectations.

Required Skills & Qualifications
  • Experience: A minimum of 6 to 8 years of experience in designing and implementing ServiceNow ITSM modules.
  • Methodologies: Proven experience working in an IT Service Management (ITIL), Agile, and DevOps environment.
  • Technical Proficiency: Excellent knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.
  • ServiceNow Expertise: In-depth expertise in ServiceNow APIs, Web Services, and coding best practices, including Business Rules, Client Scripts, and UI Policies.
  • Integration Skills: Strong expertise in REST/SOAP-based integrations.
Key Responsibilities
  1. Develop and implement solutions across various ITSM modules.
  2. Lead and execute integrations with third-party tools using web services.
  3. Design and build custom service portals to enhance user experience.
  4. Take ownership of solution design and lead a team of developers and configurators.
  5. Manage major releases, routine changes, and new application rollouts.
  6. Drive automation and innovation initiatives within ITSM applications and modules.