Full Time Customer Service Specialist

3 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a dedicated professional to join our team as a Product Associate. As a Product Associate, you will play a vital role in delivering exceptional customer service and technical support to our customers.

Responsibilities:

  • Customer Support: Provide swift resolutions to diverse customer inquiries across shifts, ensuring consistent support coverage.
  • Technical Support: Deliver prompt, high-quality & courteous responses/support across all support channels (email, chat, slack, video). Provide outbound video call support to customers as requested.
  • Product Knowledge: Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for our products.
  • Trend Identification: Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers.
  • Stay Updated: Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, our products, and supported integrations.
  • Critical Issue Resolution: Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement.

Qualifications:

  • Comfortable working in U.S. time zones [19:00 to 05:00 IST]
  • Strong problem-solving skills and attention to detail
  • Effective communication skills, both written and verbal
  • Technical support skills are a solid plus
  • Bachelor's degree in a technology-related field is a plus
  • Knowledge in the e-commerce industry is a plus

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