Leadership Role: Senior Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomerRelationship Full time
Customer Relationship Manager - Leadership Role

We are seeking an experienced and strategic Customer Relationship Manager to lead the creation, implementation, and ongoing management of our customer relationship processes. The ideal candidate will be instrumental in ensuring a delightful customer experience from the initial prospect stage through to handover.

About the Job

This leadership role requires strong leadership skills in team management, meticulous attention to process adherence, and exceptional problem-solving skills to maintain high customer satisfaction and operational efficiency.

Responsibilities
  • Process Development: Responsible for creating and implementing CRM processes and structures to optimize customer engagement.
  • Customer Experience: Ensure a delightful customer experience from the prospect stage all the way to the handover for the customer.
  • Team Management: Responsible for recruiting, inducting, training, managing, motivating, leading, and developing the CRM team to meet company standards.
  • Issue Resolution: Ensure timely query resolution within defined TAT (Turnaround Time), effectively handling escalations, resolving issues, and controlling key performance metrics.
  • MIS Reporting: Provide an overview of various MIS (Management Information System) reports and feedback for management review.
  • Process Adherence: Ensure adherence to processes, policies, and procedures within the stipulated TAT.
  • Cross-Functional Coordination: Coordinate with various banks to facilitate bank tie-ups for the smooth disbursement of loans to customers.
  • Process Improvement: Streamline processes between back office, Relationship Managers (RMs), and Accounts departments.
  • Performance Measurement: Measure team performance through collections and CSSM (Customer Satisfaction Score Metric) scores.
  • Relationship Building: Meet all customers briefly on their visits to the office or site to foster relationships.
  • Exceptional Cases: For exceptional customer cases, strictly follow the Internal Memo (IOM) process, demonstrating personal involvement in resolution.
  • Data Security: Assure customer files and data are safely stored, preventing any loss or misplacement of important documents.
  • Deadlines Management: Assist the team in meeting deadlines for agreements, registrations, and payments.
  • Training and Development: Arrange for training of team members on technical skills (CRM software, SAP, MS Office).
  • Document Collection: Assure all KYC (Know Your Customer) documents (PAN card, passport, OCI) are collected for all customers.
  • Allotment Process: Assure the allotment and agreement process is strictly followed.
  • Document Handover: Assure the team hands over important legal documents only to customers or their authorized personnel (requiring a formal letter).
  • Master Sheet Maintenance: Assure the maintenance and timely updation of the Master Sheet (password-locked Excel).
  • Timely Updates: Get timely updates from Architect and Project teams on plans and changes to inform the CRM team.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. We offer a competitive salary and benefits package to successful candidates.

  • Senior Leadership Role

    1 day ago

    Bengaluru, Karnataka, India beBeeTransfer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Senior Leadership RoleWe are seeking an accomplished Senior Manager to lead our team. In this position, you will have the opportunity to apply your expertise in transfer pricing and contribute to business growth.About This PositionThis role involves driving key initiatives, collaborating with cross-functional teams, and fostering open communication among...

  • Senior Leadership Role

    1 day ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job TitleSenior Leadership RoleThis is a highly rewarding opportunity to take on a senior leadership position in a dynamic organization.You will be responsible for providing strategic support to the management team and contributing to the achievement of business objectives.Your key responsibilities will include coordinating projects, developing and...

  • Senior Cybersecurity Leadership Role

    5 days ago

    Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Manager - Cybersecurity LeaderThis critical role entails overseeing a team responsible for identifying and mitigating cyber threats to our organization's business and technology environments.Developing threat modeling processes to analyze the firm's ability to mitigate cyber-attacks across business and technology environments.Creating cyber threat...

  • Operations Director

    1 day ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 17,50,000 - ₹ 25,00,000

    Job Title:Senior Operations LeadKey Responsibilities:Lead the MM Pickup Operations program and team across pan India.Manage operations for EF/ES pickups managed by ATS.Requirements:Strong leadership and management skills.Excellent communication and problem-solving skills.Benefits:Opportunity to lead a high-performing team.Chance to drive business growth and...

  • Engineering Leadership Role

    1 day ago

    Bengaluru, Karnataka, India beBeeDevelopment Full time ₹ 1,38,79,769 - ₹ 2,67,59,537

    Lead Engineering ExcellenceAs a Software Development Manager, you will oversee high-performing teams crafting highly distributed systems to accelerate order fulfillment.Key Responsibilities:Develop and implement solutions that enable sellers to leverage our fulfillment capabilities.Build and motivate top-tier talent by creating an environment that fosters...

  • Leadership Roles

    3 days ago

    Bengaluru, Karnataka, India beBeeManagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Duties and ResponsibilitiesA dynamic and dedicated individual is sought to fill the role of Manager. The ideal candidate will possess excellent leadership skills, a strong work ethic, and the ability to motivate and inspire others.The responsibilities of this position include:Ensuring Company Policies are Followed: The successful candidate will be...

  • Administrative Leadership Role

    2 days ago

    Bengaluru, Karnataka, India beBeeAdministrative Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Administrative Leadership RoleThis administrative leadership role is a key position within the organization, responsible for overseeing various aspects of management.The ideal candidate will possess strong leadership skills, with the ability to motivate and guide teams towards achieving their goals. We are seeking an individual who is well-versed...

  • Senior US Leadership Recruiter

    2 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 16,14,000 - ₹ 24,33,000

    Lead Senior US Leadership HiringDrive senior and executive-level hiring for our business from India. The ideal candidate will blend hands-on recruiting expertise with strong leadership skills, managing a high-performing team while engaging directly with senior stakeholders in the US and globally.Key ResponsibilitiesManage end-to-end leadership hiring for US...

  • Leadership Role

    2 hours ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Title: Leadership RoleJob Overview:We are seeking a highly skilled ServiceNow Developer to play a key role in our ServiceNow implementation and maintenance projects.This individual will be responsible for designing, developing, and maintaining ServiceNow applications along with ensuring the stability and reliability of our platform.The ideal candidate...

  • Senior IT Service Desk Leadership Role

    14 hours ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Role Summary:We are seeking a Senior Manager to lead our IT Service Desk team.The ideal candidate will have extensive experience in Technology Operations and a proven track record of driving process improvements and modernization initiatives.Manage and develop high-performing teams in Technology Operations, with a focus on the IT Service Desk.Drive...