Program Management Executive
1 week ago
We are seeking a skilled Senior Program Manager to oversee the end-to-end post-purchase journey for our marketplace.
- The ideal candidate will drive seller dispatch readiness and 3PL performance by managing packing, order readiness, and post-order OOS minimization.
- They will also be responsible for optimising allocation, reducing transit exceptions, damages, and returns.
This is a unique opportunity for a results-driven professional to make a significant impact on our business.
Key Responsibilities:- Oversee seller-side dispatches, including timely packing, order readiness, and minimal post-order OOS.
- Manage 3PL relationships and hold them accountable for pickup/delivery SLAs, cost, and quality.
- Optimise allocation, reduce transit exceptions, damages, and returns.
- Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
- Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
- Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
- Proficient with dashboards, Excel/Sheets; SQL/BI skills are a plus.
- Bias for action, strong vendor management, and structured problem-solving.
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