Senior Technical Support Specialist

4 days ago


Pune, Maharashtra, India NICE Full time
This is a highly challenging and rewarding role for a Technical Support Engineer who is passionate about delivering exceptional customer service and technical expertise.

As part of our global support team, you will be working on state-of-the-art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

Key responsibilities include:
• Providing 2nd/3rd line engineering support to the product
• Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud
• Working closely with the development team to ensure successful deployment of software packages
• Deploying and configuring internal systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations
• Participating in a 24-7 Out of Hours call out rota

We are looking for a rapid learner, self-motivated and a good communicator and problem solver with a high quality of work.
Ideal candidates will have 4-7 years of relevant technical customer support experience, preferably in a Public Safety environment.

Benefits of working at NICE include:
• Maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Participation in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Working according to the NICE-FLEX hybrid model

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