Site Operations Specialist

3 days ago


Hyderabad, Telangana, India Premas Life Sciences Pvt Ltd. Full time

About the Role

We are seeking a highly skilled and motivated Site Operations Specialist to join our team at Premas Life Sciences Pvt Ltd.

Job Summary:

The successful candidate will be responsible for ensuring the smooth operation of our field service-related activities in South India, including technical and administrative support activities.

Key Responsibilities:

  • Provide onsite technical assistance to customers, applications scientists, and account managers to ensure timely resolution of issues.
  • Install, upgrade, repair, and maintain instrument systems in defined territories.
  • Respond to service requests and ensure customer satisfaction through prompt and effective resolution.
  • Manage inventory levels of service parts to ensure optimal stock levels.
  • Maintain accurate records of customer information, technical files, and databases.
  • Prepare and submit reports as required by management.
  • Collaborate with other staff members to coordinate new system placements, develop leads, promote upgrades, and contract renewals.
  • Maintain regular contact with existing customers to ensure their needs are met.
  • May require travel out of country for product training.
  • Domestic traveling frequency is approximately 50%.

Requirements:

  • Bachelor's degree in Electrical/Electronics Engineering, Mechanical Engineering, or related field with knowledge in biotechnology/biomedical industry.
  • A minimum of 3-5 years of relevant experience.
  • Strong problem-solving skills and excellent verbal and written communication skills.
  • Good technical abilities and ability to work independently and as part of a team.
  • Proficiency in computer software and literacy is essential.
  • Familiarity with optical alignments, robotics, electrical/electronics, and mechanical systems.
  • Previous experience in fast-paced corporate environments is beneficial.

Salary: ₹850,000 - ₹1,200,000 per annum, depending on experience and qualifications.



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