Business Operations Specialist

2 weeks ago


Hyderabad, Telangana, India Genpact Full time

At Genpact, we are driven by our purpose to create a world that works better for people. Our global professional services and solutions firm delivers outcomes that shape the future.

We are seeking a highly skilled Business Operations Specialist to join our team in Cash Flow Management. This role is a key part of our Order-to-Cash process, ensuring timely and accurate cash application functions across various sites.

The ideal candidate will have deep understanding and ability to perform day-to-day operations while maintaining Service Level Agreements (SLAs). Key responsibilities include:

  • Making collection calls to customers, emailing or faxing invoices as per their requests.
  • Identifying and rectifying unidentified cash and managing the end-to-end process of Cash Applications.
  • Processing cash application functions to invoices at assigned sites, ensuring Daily Receipt Reconciliation (DRR) is completed in a timely, accurate, and confidential manner.
  • Following up on customer/internal disputes, customer questions, and working between departments to get resolutions.
  • Reconciling orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.

We are looking for someone with excellent communication skills (verbal and written) and prior experience in Accounts Receivable/Order to Cash. A strong understanding of business operations and process management is essential.

Our company values diversity and inclusion, respect and integrity, customer focus, and innovation. We offer a dynamic work environment where you can grow your career and make a lasting impact.



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