Expert Technical Support Specialist

2 days ago


Hyderabad, Telangana, India beBeeTechnicalAccountManager Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Technical Account Manager Job Overview

The Technical Account Manager plays a pivotal role in coordinating all aspects of technical support assigned to customer programs, serving as the primary communication channel with customers for technical topics during pre-sale, development, pre and post-production.

Key Responsibilities:
  • Deliver end-to-end technical support throughout the project lifecycle.
  • Synchronize customer launch plans with software release schedules.
  • Drive customer training needs, design reviews, technical support, and issue escalation with engineering teams.
  • Define and understand customer technical requests and deliver them to internal teams for execution.
  • Collaborate with diverse global teams.
Job Objectives:
  • Provide regular updates on customer projects and highlight associated risks to stakeholders, planning remedial actions.
  • Closely track customer priorities, schedules, and mobilize required expertise from engineers, R&D, and quality teams.
  • Owning all customer technical issues across systems, quality, performance, manufacturing, and negotiate RCA plans and resolution timeframes with customer project management.
Requirements:
  • Excellent communications and presentation skills.
  • A proactive attitude, self-driven, and result-oriented approach.


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