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IT Support Specialist

2 months ago

Mumbai, Maharashtra, India Qtek Systems Full time

Job Summary

We are seeking a highly skilled and experienced Service Desk Engineer to join our team at Qtek Systems. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide timely and effective technical support to clients via phone, email, and in-person
  • Resolve customer issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex technical issues
  • Participate in knowledge sharing activities to improve technical skills and knowledge
  • Contribute to the development and maintenance of IT service desk processes and procedures

Requirements

  • 1-4 years of experience in IT or a similar customer support/service delivery role
  • Excellent customer service skills with a high level of focus on quality
  • Ability to communicate clearly and professionally
  • Problem-solving and analytical skills, with the ability to work under pressure
  • Excellent interpersonal skills (verbal and written)
  • Clear understanding and interest in current and emerging IT technologies
  • Beneficial to have an awareness of the IT industry in general
  • An understanding and interest in the use of IT within business functions

Working at Qtek Systems

We are a dynamic and innovative company that values our employees and strives to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.