Service Delivery Excellence Lead

6 days ago

Palakkad Chennai, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 36,00,000

Service delivery excellence requires a strong leadership presence, driving teams to deliver high-quality services that meet client expectations and comply with service level agreements. Key responsibilities include team management, issue resolution, and process improvement.

About the Role

The Service Delivery Manager is responsible for overseeing service delivery operations, ensuring seamless collaboration between teams and stakeholders. This role demands strong problem-solving skills, effective communication, and a customer-centric approach to service management.

Key Responsibilities
  1. Manage service teams to achieve excellent delivery results
  2. Resolve customer issues promptly and professionally
  3. Continuously improve service delivery processes to enhance efficiency and quality

Required Skills and Qualifications:

  • Strong leadership and problem-solving skills
  • Excellent communication and interpersonal skills
  • A customer-centric approach to service management

Benefits of this Role
As a Service Delivery Manager, you will have the opportunity to make a real impact on our clients' satisfaction and loyalty. You will be part of a dynamic team that values innovation, teamwork, and customer focus.

What We Offer

We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development.

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