Senior Benefits Administrator

2 days ago

Tirupati, Andhra Pradesh, India beBeeAdministrative Full time ₹ 90,00,000 - ₹ 1,20,00,000
People Operations & Benefits Admin

We are seeking a skilled professional to administer end-to-end benefits programs for US and Canada employees. The ideal candidate will have strong HRIS expertise, excellent analytical skills, and the ability to manage vendor integrations.

  • Key Responsibilities:
  • Benefits Administration:
    • Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
    • Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
    • Ensure accurate reflection of payroll elements linked to benefits compensation.
  • Vendor & Employee Communications:
    • Act as primary liaison with external benefits vendors.
    • Manage vendor requests, escalations, and troubleshooting.
    • Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
    • Maintain and update vendor site access and contact information.
  • System Operations:
    • Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
    • Support testing and configuration during open enrollment and system changes.
    • Ensure data integrity across HRIS, vendor platforms, and payroll systems.
  • Financial Operations:
    • Validate and process vendor invoices.
    • Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
  • Compliance & Reporting:
    • Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
    • Assist with 5500 filings, census files, and insurance audits.
    • Review and update standard operating procedures (SOPs) to align with compliance and business needs.
  • Issue Resolution:
    • Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
    • Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

Qualifications:

  • Bachelor's degree in HR, Business, or related discipline.
  • 4–7 years of experience in end-to-end benefits operations with strong exposure to US and Canadian benefits.
  • Hands-on experience with HRIS & benefits platforms.
  • Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
  • Strong analytical, reconciliation, and problem-solving skills.
  • Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.

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