Expert Global Operations Leader

22 hours ago

Lucknow, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Global Operations Manager

Manage the day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations in India.

Leadership and Team Management

• Lead and manage the operations team to ensure uninterrupted client operations.

• Oversee incident management, system health checks, and performance tuning to achieve optimal service delivery.

• Collaborate with global teams and clients to align operational strategies with business objectives and SLAs.

Continuous Improvement

• Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.

• Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.

Business Development and Talent Management

• Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.

• Mentor and develop team members through structured training, performance reviews, and career development plans.

Requirements

• Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or operations capacity.

• Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).

• Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.

Professional Attributes

• Strong leadership and team-building capabilities.

• Analytical mindset with a focus on problem-solving and service excellence.

• High attention to detail and commitment to quality.

What We Offer

A competitive compensation package, allowances for shifts as per industry standards, 24 days' vacation plus public holidays and sick leaves, Training and Development, Flexible working arrangement- Remote working opportunity, Regular social events, Family Medical Insurance (Self, Spouse & 2 Kids), Team Building Activity yearly.

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