Holiday Experience Coordinator

3 days ago


Palakkad, Kerala, India beBeeTravel Full time ₹ 42,00,000 - ₹ 48,00,000
Job Title: Travel Operations Executive

Our company is a leading OTA dealing with HNI customers.

Today, our company plans to launch in other markets.

With our extensive travel experience and understanding of customer service principles, we seek a Holiday Operations Executive who will lead our team.

The ideal candidate should be passionate about travel and possess strong communication skills.

Key Responsibilities:

  • Build comprehensive holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure seamless travel experiences.
  • Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers addressing their queries and concerns promptly and professionally.
  • Resolve customer escalations related to bookings and itinerary changes ensuring satisfaction.
  • Establish rapport with vendors securing competitive rates and high-quality service delivery.
  • Stay updated on travel trends destinations and industry regulations.
  • Maintain accurate travel documentation ensuring all necessary paperwork is completed before departure.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services including flights, hotels, activities, etc.
  • Excellent communication and interpersonal skills with ability to build rapport with customers and colleagues.
  • Problem-solving skills with ability to handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and strong understanding of customer service principles.


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