Customer Issue Resolvers
2 weeks ago
We are seeking an experienced professional to manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and analytical mindset.
Key Responsibilities:- Manage and resolve escalated customer issues in a timely and effective manner.
- Investigate and analyze the root causes of escalations to prevent recurrence.
- Process and oversee refund requests in accordance with company policies.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
- Attention to detail and ability to maintain accurate records.
- Critical Thinking: Ability to analyze complex situations and find effective solutions.
- Conflict Resolution: Proven ability to manage and resolve conflicts in a fair and equitable manner.
- Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.
This role requires a high level of professionalism, attention to detail, and excellent communication skills.
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