Associate Director

1 month ago


Pune, Maharashtra, India TRC Companies, Inc. Full time
About TRC Companies, Inc.

At TRC Companies, Inc., we're pushing the boundaries of what's possible in the world of engineering and technology. As a pioneer in our field, we're committed to delivering innovative solutions that meet the needs of our clients and the communities we serve.

About the Role

We're seeking an exceptional Associate Director to join our team as a GIS Solutions Architect. In this role, you'll play a pivotal part in guiding our project teams, architecting solutions, and driving customer satisfaction. Your responsibilities will encompass team leadership, project management, customer interactions, and solution design. You'll be responsible for ensuring that our projects are delivered successfully on time, and within budget while exceeding customer expectations.

Key Responsibilities

  1. Lead and mentor a team of technical subject matter experts and specialists focused on advising and supporting TRC Companies' projects.
  2. Use your hands-on experience with ESRI product suites to architect innovative solutions that meet customer needs.
  3. Establish and maintain strong relationships with customers, ensuring an elevated level of customer satisfaction and acting as a primary point of contact for escalations.
  4. Guide project teams in mitigating risks and propose backup plans for areas of substantial risk, ensuring successful project execution.
  5. Drive ongoing improvement in service delivery, processes, and customer experiences.

Requirements

  1. Bachelor's degree in a relevant field (advanced degree preferred).
  2. Total experience in GIS and relevant domain for 15+ years.
  3. Proven hands-on experience with ESRI product suites for 10+ years.
  4. Strong experience in the utility industry is preferred.
  5. Exceptional leadership and team-building skills.
  6. Demonstrated ability to achieve results through others and lead international projects.
  7. Analytical mindset and ability to use data for decision-making.
  8. Excellent conflict management and problem-solving skills.
  9. Detail-oriented with a focus on accuracy in reporting.
  10. Passion for customer success and continual service improvement.

About TRC Companies, Inc.

TRC Companies, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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