Max Life Insurance Sales Manager
5 days ago
KEY RESPONSIBILITIES:
- Identify, interview and select sales executives with support from HR.
- Meet productivity measures for the unit: Premium per executive, case rate, persistency, retention, and high productivity standards.
- Exceed revenue targets.
- Conduct joint field work with executives to observe and demonstrate successful selling skills.
- Conduct fortnightly performance reviews with executives.
- Help executives use the GOLD system for maximizing business from target markets.
- Supervise executives' daily activity plans to ensure they meet desired levels.
- Ensure executives comply with company rules and regulations regarding need-based selling, compliance, and customer service.
- Effectively manage, track, and convert leads from the in-house telemarketing unit.
- Engage with customers for quick responses to customer queries and customer service.
- Assist in resolving direct customer service policyholder complaints.
- Retain customers in allocated books of relations.
- Educate teams and prospects about Max Life Insurance products compared to competitors.
MEASURES OF SUCCESS:
- Target achievements (adjusted annual forecast, new business opportunities, penetration in assigned customer books, and product mix).
- Team G3 productivity standards (case rate, case size, and collections) and consistently achieving G3 standards.
- Team retention.
- Persistency of the portfolio.
- Process compliance.
- Timeliness and accuracy of reports.
- % Collection (Plan vs. Actual).
- Complaint resolution and customer satisfaction.
SELF DEVELOPMENT:
Induction, certifications, trainings, and completion of licensing.
DESIRED QUALIFICATIONS AND EXPERIENCE:
- Graduate preferably with an MBA degree.
- Total experience of 8-10 years with at least 3-5 years' experience in handling sales reps, agents, or DSAs.
KNOWLEDGE / SKILLS / ABILITIES:
- Familiarity with the local market.
- Ability to supervise, develop, and motivate teams.
- Result orientation.
- Leadership ability.
- Disciplined, structured, and process-driven.
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