
Online Reputation Manager
2 weeks ago
We are seeking a proactive individual to manage and protect our online brand presence through effective ORM strategies.
Key Responsibilities:- Monitor brand mentions across various online platforms.
- Respond to customer reviews, comments, and feedback in a timely manner.
- Collaborate with internal teams to resolve customer issues raised online.
- Maintain a positive brand tone while addressing negative comments or reviews.
- Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
- Track competitor activities and online reputation strategies.
- Suggest improvements to content, communication, and customer service based on feedback trends.
- Escalate critical issues or potential PR risks to relevant teams.
The ideal candidate will possess excellent written and verbal communication skills, strong analytical and problem-solving skills, and a deep understanding of SEO and content moderation best practices.
Requirements:- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Deep understanding of SEO and content moderation best practices.
A dynamic work environment with opportunities for growth and development.
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Online Reputation Management Trainee
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