Digital Operations Director

2 days ago

Udaipur, Rajasthan, India beBeeLeadership Full time ₹ 1,76,000 - ₹ 2,64,000
Operations Manager

Job Overview:

The ideal candidate will be experienced in operations, systems, and people management, with a proven ability to lead remote teams with a focus on accountability and performance.

Key Responsibilities:

  • Design and improve internal systems, SOPs, and workflows
  • Set up and optimize tools, software, and automations for operational efficiency
  • Track and improve documentation, filing systems, and knowledge hubs
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
  • Monitor system uptime and implement process improvements

Project & Performance Management:

  • Lead internal, client-facing, and strategic projects from kickoff to completion
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
  • Coordinate task assignments and manage project workflows across platforms
  • Liaise with the CMO and external consultants to implement marketing and tech strategies

Team Leadership & Support:

  • Foster a culture of feedback, coaching, and collaboration
  • Keep the team engaged, supported, and accountable without micromanaging
  • Lead hiring, onboarding, and performance reviews
  • Track team response time and workflow capacity
  • Ensure clear roles and expectations across virtual teams
  • Act as a liaison between contractors, stakeholders, and business owners

Strategic & Data-Driven Decision Making:

  • Align daily operations with long-term business strategy
  • Analyze performance metrics and KPIs to guide operational decisions
  • Use spreadsheets and formulas to support data analysis and reporting
  • Prioritize resource allocation based on capacity and business needs

Client Success Management:

  • Oversee seamless onboarding/offboarding and proactive client communication
  • Deliver a standout client experience through thoughtful systems and reliable service
  • Maintain operational excellence that drives referrals and rave reviews

Risk & Resource Management:

  • Anticipate operational risks and implement proactive mitigation strategies
  • Manage resources effectively to support digital initiatives

Requirements:

  • 5+ years of experience in operations, systems, and people management
  • 2+ years of Digital Marketing experience
  • OBM certification strongly preferred
  • Fluent in English (written and verbal)
  • Highly tech-savvy, analytical, and system-oriented
  • Experience within a service-related online business, like a marketing agency, is desired
  • Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com)
  • Proven ability to lead remote teams with a focus on accountability and performance
  • Strategic thinker with long-term planning capabilities
  • Excellent communication and collaboration skills
  • Strong problem-solving and decision-making abilities
  • Skilled in using spreadsheets and formulas for data tracking and analysis
  • Familiarity with budgeting, expense tracking, and financial reporting
  • Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms)

Company Values:

  • Extreme Ownership
  • Operate With A Sense Of Urgency
  • Customer Focused
  • Relentless About Creating Results

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