Delivering Exceptional Customer Experiences

1 week ago


Pune, Maharashtra, India beBeeCustomerService Full time ₹ 1,00,80,000 - ₹ 1,68,00,000
Customer Service Operations Specialist

To excel in this role, you will be responsible for delivering exceptional customer experiences across multiple channels.

Key Responsibilities:
  • Guarantee seamless customer interactions on all platforms within emerging markets
  • Oversee BPO and vendor operations: drive performance targets, align processes, and act as the primary escalation point
  • Monitor critical performance indicators: NPS, AHT, case backlogs, service levels, and quality standards

Requirements

We seek a professional with:

  • A minimum of 3 years of experience in customer service (BPO/contact center operations)
  • A proven track record of successful vendor management and operational excellence
  • Exposure to retail, e-commerce, or digital consumer service environments

KPI Understanding

A strong understanding of customer service KPIs is essential, including:

  • NPS (Net Promoter Score): measuring consumer satisfaction and loyalty
  • AHT (Average Handling Time): measuring case handling efficiency


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