Delivering Exceptional Customer Experiences

2 weeks ago

Pune, Maharashtra, India beBeeExperience Full time ₹ 40,00,000 - ₹ 62,50,000

Customer Experience Champion

Crafting Memorable Moments is Our Mission

At the forefront of customer experience, we believe that interactions should be seamless and delightful. Our vision is to deliver exceptional service across all communication channels.

Key Responsibilities:

  • Customer Support & Engagement
    • Respond to customer inquiries via calls, emails, social media, and marketplaces.
    • Resolve customer concerns promptly and empathetically.
    • Conduct follow-up calls to gather feedback and improve services.
  • Order & Product Assistance
    • Coordinate returns, replacements, exchanges, and repairs efficiently.
    • Provide guidance on product care and services.
  • Collaboration with Internal Teams
    • Work closely with Logistics, Marketing, and Sales teams for feedback and escalations.
    • Share customer insights with Product and Marketing teams for continuous improvement.
  • Data Management & Reporting
    • Maintain and analyze reports on customer queries, complaints, feedback trends, and agent/team performance.
    • Identify process improvements to enhance operational efficiency.

Requirements:

  • Minimum 2 years of experience in customer support/service roles (D2C, E-commerce, or customer-facing domains preferred).
  • Prior experience in handling inbound and outbound customer communication and managing tickets via a CRM/Ticketing system.
  • Graduate with excellent English communication skills.
  • Multilingual skills – Hindi and other regional languages will be an added advantage.
  • Strong problem-solving skills with the ability to handle customer concerns efficiently.
  • Comfortable working in a dynamic, fast-paced environment.

Why Join Us?

  • Opportunity to be part of a fast-growing premium cookware brand.
  • A work environment that encourages learning, innovation, and accountability.
  • Career growth opportunities within a customer-focused and quality-driven organization.

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