Diligent User Lifecycle Specialist

5 days ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 45,00,000 - ₹ 80,00,000

Job Overview

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  • ">
  • Our organization seeks a diligent and proactive Support Engineer to manage user lifecycle activities within customer environments.">
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The ideal candidate will have working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products.

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Responsibilities

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  1. ">
  2. Execute onboarding and offboarding procedures for users across customer environments.">
  3. Create, modify, and deactivate user accounts in Google Workspace.">
  4. Manage user and channel access in Slack, including permissions and integrations.">
  5. Handle user provisioning tasks in Jira and other ITSM ticketing tools.">
  6. Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365).">
  7. Follow standard operating procedures to ensure consistency, security, and compliance across user lifecycle tasks.">
  8. Collaborate with internal teams, partners, and escalate issues when required.">
  9. Maintain accurate records of account status and license allocations.">
  10. Support tasks such as device enrollment, remote wipe, and basic compliance checks.">
  11. Monitor ticket queues and complete tasks within defined service level agreements.">
  12. Participate in documentation of recurring tasks and suggest process improvements.">
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Requirements

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  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.">
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).">
  • Working knowledge of Slack user and workspace administration.">
  • Familiarity with Jira or equivalent ticketing systems.">
  • Basic knowledge of license management across common SaaS platforms.">
  • Strong attention to detail and ability to follow procedures precisely.">
  • Willingness to work in rotational shifts.">
  • Good written and verbal communication skills.">
  • Strong time management and task ownership abilities.">
"]",

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