Training Manager
3 weeks ago
Job Title: Training Manager - Web Digital
This role is responsible for developing and implementing training programs for call agents in line with business objectives. The ideal candidate will have excellent training, facilitation, and presentation skills, as well as strong knowledge of call center operations and adult learning theory.
Key Responsibilities:
- Prepare training calendar in consultation with the business head
- Deliver training programs for new hires and existing callers/agents
- Conduct needs assessments to identify training gaps and develop targeted training programs
- Evaluate the effectiveness of training programs and make recommendations for improvement
- Collaborate with call center management to develop and implement training strategies
- Provide feedback and coaching to representatives to improve performance
Requirements:
- 6-8 years of experience in insurance training
- MBA qualification
- Excellent communication and interpersonal skills
- Ability to analyze data and evaluate the effectiveness of training programs
Language: English
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