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Senior IT Support Professional

2 weeks ago

Bikaner, Rajasthan, India beBeeITSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000
Information Technology Operations Specialist

This role is responsible for ensuring seamless IT operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

The ideal candidate will have a strong background in IT asset management, networking, and hardware/software support, with a minimum of 2 years of experience in a similar role. They will also possess excellent organizational and project management skills, as well as proficiency in troubleshooting tools and remote support platforms.

Responsibilities:

  • Respond to and resolve technical issues reported via phone, email, or chat
  • Diagnose hardware/software problems and perform installations, configurations, and updates
  • Provide remote support and troubleshooting using remote desktop tools
  • Manage network devices and administer firewall settings to ensure security
  • Maintain detailed records and generate reports using Google Docs and Sheets
  • Offer support for login issues, password resets, and general account management
  • Educate users on IT policies and best practices
  • Coordinate with vendors for hardware/software procurement and technical support
  • Utilize APIs to automate and streamline IT processes

Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Preferred Qualifications:

  • Experience with IT asset management, networking, and hardware/software support
  • Proficiency in troubleshooting tools and remote support platforms

About the Role:

This role is designed to provide hands-on experience in IT operations and support. The ideal candidate will be able to troubleshoot complex technical issues, manage multiple projects simultaneously, and communicate effectively with stakeholders.