Technical ServiceNow Specialist

7 days ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services and consulting. With a strong presence in India, we offer a wide range of services to our clients worldwide.

Job Overview

We are currently seeking an experienced Technical ServiceNow Specialist to join our team. As a key member of our service desk, you will be responsible for implementing and managing ServiceNow processes and functions.

Key Responsibilities:

  • Develop and implement ServiceNow configurations, including UI forms, fields, notifications, and workflows.
  • Maintain JavaScript server/client code and build reports, gauges, and home pages.
  • Ensure service level agreement (SLA) data is up-to-date and monitor SLA workflows.
  • Create new service catalog requests and items with variables, as well as customize the CSM knowledge base(s).
  • Design and implement access control rules and search, populate, and customize the CSM knowledge base(s).
  • Familiarity with ServiceNow applications and interrelationships, as well as experience with integrating CRM and ERP systems.

Requirements:

To be successful in this role, you will need:

  • 5-11 years of experience in software development and implementation of ServiceNow configurations.
  • Experience with integration tools, such as SCCM or other software discovery tools.
  • Knowledge of IT asset management and discovery tools, as well as ServiceNow Orchestration and Performance Analytics.
  • Excellent communication and problem-solving skills.

What We Offer:

We offer a competitive salary range of Rs 15,00,000 - Rs 25,00,000 per annum, depending on experience and qualifications.

Location:

This role is based in Bangalore, Kolkata, Delhi, or Bangalore, India.

Contact Information:

Please submit your resume and cover letter to apply for this position. We look forward to hearing from you



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