Software Technical Expert for Jewelry Industry

3 days ago


Mumbai, Maharashtra, India JewelGravity Full time

About JewelGravity

JewelGravity specializes in providing cutting-edge digital solutions for the jewelry industry, encompassing software for manufacturing, retail, e-commerce, and cataloging.

We are seeking a skilled Software Technical Expert to join our team at our Andheri, Mumbai location and provide exceptional support to our clients.

Role Overview:

The Software Technical Expert will serve as the primary point of contact for our clients, troubleshooting software issues, ensuring seamless system functionality, and offering guidance on our tailored software solutions for the jewelry industry.

Key Responsibilities:

  • Provide on-site technical support and troubleshooting for JewelGravity's applications and systems
  • Address client queries and resolve software-related issues promptly
  • Install, configure, and test software applications based on client requirements
  • Conduct user training sessions to enhance client understanding and utilization of our software
  • Collaborate with the development team to address and resolve complex technical challenges
  • Document issues, resolutions, and provide feedback for continuous improvement
  • Stay updated with software updates, industry trends, and emerging technologies relevant to the jewelry industry

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in software support or technical support roles
  • Strong problem-solving and communication skills
  • Proficiency in understanding and troubleshooting software applications
  • Ability to work independently at a client location
  • Prior experience in the jewelry or retail industry is a plus
  • Familiarity with CRM, ERP, or similar business software is advantageous

What We Offer:

  • A competitive salary ranging from ₹35 lakhs to ₹45 lakhs per annum, depending on experience
  • Opportunities for professional growth and skill development
  • A chance to work with cutting-edge software solutions in the jewelry industry

Location: Andheri, Mumbai



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