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Technical Resolution Expert

1 month ago


Bengaluru, Karnataka, India F335 Deutsche India Private Limited, Bangalore Branch Full time

About the Role

We are seeking a highly skilled Technical Resolution Expert to join our team at F335 Deutsche India Private Limited, Bangalore Branch. As a Technical Resolution Expert, you will be responsible for ensuring the stability and performance of our Global Foreign Exchange (GFX) systems.

Key Responsibilities

  • Investigate and resolve complex production issues affecting multiple GFX systems
  • Provide timely and accurate communication on system stability to senior stakeholders
  • Drive root cause analysis and system stability improvements to prevent reoccurrence of production issues
  • Collaborate with Development, Support L1 and L2 teams to streamline support processes

Requirements

  • 5+ years of production support experience with a developer background
  • Experience in production support of systems in a complex environment
  • Strong communication, coordination, and problem-solving skills
  • English language proficiency

What We Offer

  • Opportunity to work with a leading financial institution
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development