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Technical Resolution Expert
1 month ago
About the Role
We are seeking a highly skilled Technical Resolution Expert to join our team at F335 Deutsche India Private Limited, Bangalore Branch. As a Technical Resolution Expert, you will be responsible for ensuring the stability and performance of our Global Foreign Exchange (GFX) systems.
Key Responsibilities
- Investigate and resolve complex production issues affecting multiple GFX systems
- Provide timely and accurate communication on system stability to senior stakeholders
- Drive root cause analysis and system stability improvements to prevent reoccurrence of production issues
- Collaborate with Development, Support L1 and L2 teams to streamline support processes
Requirements
- 5+ years of production support experience with a developer background
- Experience in production support of systems in a complex environment
- Strong communication, coordination, and problem-solving skills
- English language proficiency
What We Offer
- Opportunity to work with a leading financial institution
- Competitive salary and benefits package
- Opportunities for career growth and professional development