Technical Resolution Expert
4 weeks ago
About the Role
We are seeking a skilled Technical Resolution Expert to join our team at F335 Deutsche India Private Limited, Bangalore Branch. As a Technical Resolution Expert, you will be responsible for guaranteeing system stability in a complex production environment.
Key Responsibilities
- Drive investigation of complex production issues affecting multiple GFX systems
- Provide consistent and comprehensive communication on system stability to senior stakeholders – Sales, Trading, Operations, IT management
- Drive root cause analysis and system stability improvements to avoid reoccurrence of production issues; formulate and prioritize technical tasks to enhance system maintainability
- Ability to debug the code and provide detailed analysis for the issues occurring in production system
- Collaborate closely with Development, Support L1 and L2 teams on streamlining support processes
- Become a subject matter expert in systems within GFX landscape
Requirements
- 5+ years' experience of Production support experience with a Developer background / acumen; with an inclination to analyze and debug production problems
- Experience in production support of systems in a complex environment
- Good SQL and Unix knowledge
- Strong communication, coordination, problem-solving skills
- Analytical skills, structured approach, attention to details
- High discipline and stress resistance; ability to take ownership of tasks up to full completion
- English - upper intermediate and above
- Good understanding of any of Programming Language (C++, C#, Java, Python) in which candidate can read and debug code and provide Root cause analysis along with fixing it
- Understanding of systems issues related to CPU, Memory, Network, etc.
- Exposure to any of distributed systems with client server, N-tier architectures, Caching, microservices applications, etc.
- Exposure to Grafana, Splunk or other monitoring tools
- Open to work in shifts
What We Offer
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About Us
F335 Deutsche India Private Limited, Bangalore Branch is a leading financial institution with a strong presence in the global market. We are committed to providing our employees with a challenging and rewarding work environment that fosters growth and development.
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Bengaluru, Karnataka, India F335 Deutsche India Private Limited, Bangalore Branch Full timeAbout the RoleWe are seeking a highly skilled Technical Resolution Expert to join our team at F335 Deutsche India Private Limited, Bangalore Branch.About the RoleAs a Technical Resolution Expert, you will be responsible for guaranteeing system stability in a complex production environment. This includes driving the investigation of complex production issues...
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