Technical Expert
2 weeks ago
Job Summary
We are seeking a highly skilled Technical Expert to join our team at Microland. As a key member of our technical team, you will be responsible for managing our network technology and ensuring the smooth operation of our infrastructure.
Key Responsibilities
Our ideal candidate will have a strong background in technology management, with experience in planning and executing new technology rollouts. They will also be responsible for managing SOPs, knowledge documents, and KB articles, as well as implementing technical methodology improvements.
Technical Skills
The successful candidate will have expertise in technology management, restoration and resolution, triage, and process compliance. They will be responsible for gathering information from vendors, customers, and analysis, and updating tickets regularly. They will also prepare detailed reports on the plan of action for existing tickets and ensure that tickets are closed post-user/customer communication.
Requirements
To be successful in this role, you will need to have a strong educational background, with a degree in engineering (B.E./B.Tech./MCA). You will also need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
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