Technical Support Expert

3 weeks ago


Bengaluru, Karnataka, India SmartBear Full time

About the Job

We’re looking for a skilled Technical Support Expert to join our team at SmartBear. As a key member of our support team, you’ll be responsible for providing top-notch technical support to our customers.

Key Responsibilities

  • Troubleshoot and resolve technical issues with customers via email, GitHub, screenshare, and live chat
  • Collaborate with internal teams to identify and propose solutions
  • Develop tools and enhance documentation to improve support processes
  • Stay up-to-date with the latest technologies and systems to provide expert support

Requirements

  • Proficiency in multiple programming languages and systems
  • Strong problem-solving skills and ability to learn new technologies quickly
  • Excellent communication and customer service skills
  • Experience in a similar role or as a mid-level software engineer

Why SmartBear?

  • We invest in our employees’ success and provide opportunities for growth and development
  • Our team is passionate about delivering exceptional support and service to our customers
  • We celebrate our differences and promote a culture of inclusivity and respect


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