Technical Support Expert
3 weeks ago
About the Job
We’re looking for a skilled Technical Support Expert to join our team at SmartBear. As a key member of our support team, you’ll be responsible for providing top-notch technical support to our customers.
Key Responsibilities
- Troubleshoot and resolve technical issues with customers via email, GitHub, screenshare, and live chat
- Collaborate with internal teams to identify and propose solutions
- Develop tools and enhance documentation to improve support processes
- Stay up-to-date with the latest technologies and systems to provide expert support
Requirements
- Proficiency in multiple programming languages and systems
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication and customer service skills
- Experience in a similar role or as a mid-level software engineer
Why SmartBear?
- We invest in our employees’ success and provide opportunities for growth and development
- Our team is passionate about delivering exceptional support and service to our customers
- We celebrate our differences and promote a culture of inclusivity and respect
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