Transform Lives as a Dynamic Client Engagement Specialist

3 days ago

Erode, Tamil Nadu, India beBeeClient Full time ₹ 2,50,000 - ₹ 3,50,000
Dynamic Client Engagement Specialist

We are seeking a highly skilled and organized Dynamic Client Engagement Specialist to join our growing team. In this role, you will be the primary point of contact for potential and existing clients ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable.

The successful candidate will have excellent communication skills (written and verbal) with a consultative and empathetic tone, ability to multitask and stay composed in a fast-paced, high-interaction environment, good organizational and time-management skills, customer-first mindset with a problem-solving attitude, willingness to take ownership and deliver results, comfort with CRM tools, Excel, and data handling, and interest in fitness and wellness.

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using our CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.

Key Skills & Traits:

  • Strong communication skills with a consultative tone
  • Ability to work in a fast-paced environment
  • Good organizational and time-management skills
  • Customer-first mindset
  • Problem-solving attitude
  • Comfort with CRM tools and data handling
  • Interest in fitness and wellness

Qualifications:

  • Graduate in any discipline (Bachelor's degree required)
  • Prior experience in customer service, inside sales, or relationship management is a plus
  • Proficiency in English and basic computer skills

Benefits:

  • Be part of a collaborative and high-growth environment
  • Contribute to changing lives one transformation at a time

Requirements:

  • 1 year of total work experience (Required)
  • 1 year of sales experience (Preferred)

Language: English (Preferred)

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