Client Support Professional

4 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 28,00,000

We are currently seeking a Customer Service Ambassador to serve as the initial point of contact for our valued clients. This role plays a vital part in ensuring customer satisfaction by handling inquiries, resolving issues, and providing assistance through various communication channels.

Key Responsibilities
  • Effectively manage inbound and outbound calls, emails, and other forms of client interaction.
  • Respond to client inquiries and resolve issues promptly, efficiently, and professionally.
  • Provide accurate information about products, services, and company policies.
  • Elevate complex issues to the relevant department or senior staff when necessary.
  • Maintain detailed and accurate records of all client interactions and transactions.
  • Foster adherence to established communication procedures, guidelines, and protocols.
  • Collaborate with team members to ensure a cohesive and positive client experience.
  • Pursue and surpass client satisfaction and performance metrics.
Skill Requirements
  • Exceptional verbal and written communication skills.
  • Superior interpersonal skills with a patient and empathetic approach.
  • Able to actively listen and comprehend client needs.
  • Problem-solving and conflict-resolution skills.
  • Able to multitask in a fast-paced environment while maintaining attention to detail.
  • Proficiency in utilizing customer relationship management (CRM) software and other relevant tools.
  • A positive attitude and a commitment to delivering exceptional client service.

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