Global Client Experience Expert

5 days ago


Mumbai Mumbai City Navi Mumbai, India beBeeCommunication Full time ₹ 15,00,000 - ₹ 28,00,000
International Client Service Representative

Interactive Brokers, a global leader in financial services, is seeking highly skilled professionals to join our international client service team.

Job Summary:

We are looking for talented individuals who possess excellent communication skills and have experience working in the international BPO industry. As a key member of our team, you will be responsible for providing exceptional client service, resolving customer inquiries, and ensuring seamless interactions with our clients worldwide.

Responsibilities:

  • Respond to client inquiries via phone, email, and online chat
  • Develop a comprehensive understanding of IB's products and services offered globally
  • Assist clients with account opening and funding, as well as provide training on the Trader Workstation
  • Explain margin requirements and investigate trade issues and order executions
  • Utilize strong analytical skills to resolve complex customer issues

Qualifications:

  • 2+ years of experience in client services within the international BPO industry
  • University degree required
  • High proficiency in Microsoft Excel
  • Fluency in English language
  • Excellent quantitative and analytical skills
  • Strong oral and written communication skills

What We Offer:

  • Competitive salary package
  • Performance-based annual bonus
  • Group Medical & Life Insurance
  • Modern office spaces with free amenities and fully stocked cafeterias
  • Monthly food card and company-paid snacks
  • Hardship/shift allowance with company-provided pickup and drop facility
  • Attractive employee referral bonus
  • Frequent company-sponsored team-building events and outings


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