
Global Client Experience Expert
5 days ago
Interactive Brokers, a global leader in financial services, is seeking highly skilled professionals to join our international client service team.
Job Summary:
We are looking for talented individuals who possess excellent communication skills and have experience working in the international BPO industry. As a key member of our team, you will be responsible for providing exceptional client service, resolving customer inquiries, and ensuring seamless interactions with our clients worldwide.
Responsibilities:
- Respond to client inquiries via phone, email, and online chat
- Develop a comprehensive understanding of IB's products and services offered globally
- Assist clients with account opening and funding, as well as provide training on the Trader Workstation
- Explain margin requirements and investigate trade issues and order executions
- Utilize strong analytical skills to resolve complex customer issues
Qualifications:
- 2+ years of experience in client services within the international BPO industry
- University degree required
- High proficiency in Microsoft Excel
- Fluency in English language
- Excellent quantitative and analytical skills
- Strong oral and written communication skills
What We Offer:
- Competitive salary package
- Performance-based annual bonus
- Group Medical & Life Insurance
- Modern office spaces with free amenities and fully stocked cafeterias
- Monthly food card and company-paid snacks
- Hardship/shift allowance with company-provided pickup and drop facility
- Attractive employee referral bonus
- Frequent company-sponsored team-building events and outings
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