Productivity Facilitator

1 week ago

Malappuram, Kerala, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Description:

We are seeking an experienced professional to facilitate productivity within the organization through best-in-class call audits, audit documentation & feedback.

Key Responsibilities:

  • Conduct quality audits to evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to outreach advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.
  • Ensure compliance with company policies, procedures, and relevant regulations.
  • Work with management to identify areas for process optimization and improved customer interactions.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience in a relevant field.
  • 3+ years of experience as a call quality auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and inside sales outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Preferred Qualifications:

  • Familiarity with EdTech industry standards.

Technical Skills:

  • MS Office applications like Excel, PowerPoint, Planner, etc.
  • Reporting skills for formulating and basic automation, trend analysis using Excel.
  • Working knowledge of any tools/applications to implement instructional design process.

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